Faq,s
SHIPPING
Our products are shipped across India. In case your address or region is not visible during checkout, please contact us for alternate shipping methods.
All standard orders are shipped from our warehouse within 2-3 business days of placing the order. Our warehouse is closed on weekends and public holidays. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a tracking number as soon as your order is shipped. The tracking details will give you all the details about the transit and delivery time.
Shipping costs depend on the delivery address and are calculated at checkout.
We use different courier partners for different regions. We have partnered with reliable and reputed courier services for shipping services.
WARRANTY
All our products come with a 6 month limited warranty which covers defects in material or workmanship. For warranty claims, a dated invoice must be included to show that your product was purchased within the warranty period. Only products sold directly by us are covered under this warranty. In case you have bought your product through a third party, please contact them for any warranty related claims. For more detailed information regarding our warranty policy please read our warranty policy.
The warranty does not cover damages caused due to negligence, misuse, accidents, wear and tear, scratches, soiled spots, discolouration, dampness, damage from adhesives, exposure to chemicals, exposure to water or rain, breakage due to excessive weight. The warranty expressly does not under any circumstances, cover the replacement or cost of any electronic device (including but not limited to any mobile phone devices, laptops, iPads, tablets or any other electronic devices) or personal property inside or outside of our RI2K product. For more detailed information regarding our warranty policy please read our warranty policy.
If your claim is genuine and falls under the legitimate defects expressly mentioned in the warranty policy, it will be repaired or replaced free of charge. For more detailed information regarding our warranty policy please read our warranty policy.
Once we receive your product, it would be inspected by our craftsmen. If a defect is found due to our workmanship, we will either repair or replace your product with the same style or a style of equal value based on the purchase price free of charge. We cannot guarantee that the same style will be available for replacement at the time of your claim. If this is the case, you will be able to select a replacement. A 90% refund to your account or a 110% store credit will only be issued if we’re not able to replace or repair your product or provide you with another product of equal value. For more detailed information regarding our warranty policy please read our warranty policy and terms and conditions.
It is the customer’s responsibility to send the product back to us. All shipping charges related to warranty claims are to be paid by the customer. We will not arrange for any pick ups and delivery etc. For more detailed information regarding our warranty policy please read our warranty policy and terms and conditions.
Our usual repair time is two weeks plus shipping time.
PAYMENTS
We use the services of Razorpay which includes a majority of the payment methods. We are regularly adding new payment methods for your convenience. Please contact us in case you want to use an alternate payment method.
While we want to provide you with multiple payment methods, we have found COD to be inconvenient, inefficient and often fraudulent, leading to an increase in overall costs. In order to serve our customers in the most efficient manner, we have discontinued COD services on our website.
When you are in the process of placing an order, you are directed to renowned payment gateway of Razorpay. You make the transaction on their platform. So, your card details are never actually shared with us. Your payment method is safe the entire time.
Don’t worry, it could have been a technical glitch on one of the servers or a sudden drop in internet connectivity. Please contact us with your proof of payment and we will create an order for you or give you a store credit for placing the order again.
RETURNS AND EXCHANGE
No problem, you can return or exchange a product within 30 days of placing the order. The only products which cannot be exchanged or returned are custom products, products which have been used or damaged through mishandling and products purchased at discounted prices in sale or clearance.
If your order has not been shipped, you may cancel or make changes in the order by contacting our support team.
Log on to your account in our website and enter your order number & email address to start the return process. Returned items must be in their original packaging, including any accessories, manuals, documentation and original invoice.
All products are checked for usage or wear and tear by our quality assurance team upon return. You wouldn’t like us to sell you a used item, right? Neither would our other customers. We do not accept used products for return or exchange.
An order cannot be changed or cancelled once it has been shipped. You will have to wait for the product to reach you and then contact us for an exchange or return.
It is the customer’s responsibility to send the product back to us. All shipping charges related to the return or exchange are to be paid by the customer. We will not arrange for any pick ups or delivery etc.
Refunds are processed within 07 business days of receipt of returned products in unused condition to your original or alternate payment method. You can choose to get a 110% store credit for your next purchase or a 90% bank transfer for your returned product cost.
GENERAL
We use natural and sustainable materials like genuine leather, canvas, cotton, denim etc for making our products.
While our products can withstand light splashes, they are not water resistant.
Dry it slowly. Speed drying changes the chemical structure of leather, and you end up with stiff crinkles. So room temperature with gentle air works better than direct heating with a hair-dryer.
All our products are handcrafted by our in-house craftsmen. We sell directly to the customer. So, there are no middlemen, no retail mark-ups and no inflated prices. Just honest prices to keep us going.
We love the leathers we use because they do break in and look beautiful with age. All leather products require periodic care. We recommend you use a high quality, alcohol-free leather cleaner or conditioner or wax to maintain the leather of your product, or you may take your item to a leather specialist. We do not offer cleaning, re-dying, refurbishing, or similar services.
We have made every effort to ensure that our products are fairly described and the colours of our products are displayed as accurately as possible. Due to photographic lighting sources or differences in device screen settings, we are unable to guarantee that the colour that you see on your screen will completely reflect the true colour of the product ordered. We do not represent and warrant that product descriptions, photographs or any other description of the product or the content of this site are absolutely accurate, complete or error-free.
CORPORATE OR BULK ORDERS
Great, just send us an email at [email protected] with your details and we will get in touch with you.
Great, we like partnerships. Just send us an email at [email protected] with your details and we will get in touch with you.
Yes, our bulk discount rates are mentioned on our website. Alternatively, just send us an email at [email protected] with your details and our team will get in touch with you.
product disclaimer
Leather is a natural product from animal hides and therefore differs from hide to hide. Variations in the texture of the leather should not be considered a fault but inherent of the natural beauty and uniqueness of the leather. As every piece of leather is different and may accept colour dyes a little differently during the tanning process, this may cause irregularities in the consistency and depth of the colour.
Leather will always have natural marking such as dents, scars, scratches, wrinkles or blemishes. These natural markings or irregularities should not be considered as a defect but rather indications of the genuineness of the leather.
We only use premium quality leather. It is the policy of the company to not accept returns on product for any reason where the cause is due to the nature of leather products.
For long lasting use, protect your leather products from getting wet and prolonged exposure to direct sunlight and heat. As a natural product it is subject to wear and tear over time.
Colours
We have made every effort to ensure that the products are fairly described and the colours of our products are displayed as accurately as possible. Due to photographic lighting sources or differences in device screen settings, we are unable to guarantee that the colour you see on your screen will completely reflect the true colour of the product ordered. We do not represent and warrant that product descriptions, photographs or any other description of the product or the content of this site are absolutely accurate, complete or error-free.
sustainability
We at RI2K LONDON, have made a clear choice when it comes to sustainability and social responsibility. Sustainability is so our style and our goal in everything that we do. We make the handbags and accessories you love in the most responsible way, from using green energy sources to monitoring our day-to-day practices including packaging and transport. Every step we make helps to protect the future of our planet. We want to be among the most environmentally sustainable and socially responsible brands. Our strategy is focused on workers, product and the environment.
All our craftsmen have immense knowledge and experience of leather craftsmanship. Each RI2K LONDON product is handcrafted by artisans with decades of experience. We only work with suppliers who follow ethical labour practices.
We only use genuine leather for all our products which is far more eco-friendly and sustainable than PU or vegan leather. Unlike PU or Vegan leather which is made from petroleum using nature’s considerable resources, genuine leather is a by-product of the food industry and is one hundred percent bio degradable. Also, leather products last for many years and become more beautiful with age unlike a PU bag which is dumped in landfills within 2-3 years of use.
All our materials are sourced from environmentally sustainable and responsible sources. To reduce the impact of packaging materials, we use recycled packaging material and paper bags.
We do our utmost to contribute towards a more sustainable planet.
leather care
Just invested in a new RI2K? So get ready to live happily ever after together, because our leather handbags have been made to last a lifetime. All they need is a little tender loving care.
Similar to how we all need a little care and attention, our leather accessories do too and with the right aftercare, you can ensure they maintain their exceptional quality, even as you use them every day. After all, our leather bags are designed to only get better with age.
From a bestselling cross body bag crafted in the finest leather, to a pocket-sized purse with the smoothest hand feel. We always use the finest leathers, which you can look after using our aftercare tips.
A HOME FOR YOUR HANDBAG
You can continue to maintain the quality of your leather handbag even when you aren’t using it, by storing it in the right way. Here are a few things to remember when packing away your bags.
Keep them in a well-ventilated area
Leather is a natural material that needs to breathe. It can also be affected by moisture, which can cause mould or mildew and light, that can fade the beautiful colour of your bag. To prevent this, avoid putting them in an airtight container and make sure to keep them out of the sun.
Make use of the fabric dust bag
Most of our leather products come with a fabric dust bag – the perfect solution to storing your leather bag safely. The fabric allows the leather to breathe, while also shielding it from light. We would also pop in the silica gel packet that comes with your bag to manage the moisture levels.
Pack it – but not too much
Leather’s suppleness means it can flatten over time. The best way to preserve the carefully crafted shape of your bag is to pad it when not in use. The tissue paper that comes in your new RI2K London bag is perfect – we would recommend keeping hold of it when your order arrives.
You should also avoid overfilling your handbag when you have a busy day. Squeezing extra items inside will stretch the leather and ruin the bag’s original shape.
LEATHER IS IN OUR DNA
From our London-based Design Team to our expert craftspeople, we all share a passion for the most beautiful materials. It’s why we always use the finest leathers.
When designing a new bag, our Designers consider everything. Whether it’s the texture of the grain or how many pockets make the perfect number.
We love the leathers we use because they break in and look beautiful with age. Leather is a natural material, there will be subtle variations in each item and the leather will wear over time. All leather products require periodic care. We recommend you use a high quality, alcohol-free leather cleaner or conditioner to maintain the leather of your RI2K product or you may take your item to a leather specialist.
Leather is a natural material. Time ages leather to make it more beautiful with each passing day. Each piece of leather is unique and hence demands your love and care.
If leather gets too wet: Dry it slowly. Speed drying leather changes its chemical structure, and you end up with stiff crinkles. So room temperature with gentle air works better than direct heating with hair-dryer.
If leather gets too dry: Rub something moist into it. Pick a leather dressing or cream, preferably recommended for leather.
If leather gets dirty: Just use a cloth. You don’t want to be putting any soaps or chemical detergents in there.
Never wrap your leather products in plastic. Your leather needs to breathe in order to avoid any mildew growth, so keep some ventilation going and use the dustbags or box provided with your RI2K products.