These Terms and Conditions (“Terms”) cover your use of the website (www.ri2k.london) and mobile application (“Platform”), offered by RI2K LONDON and our parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors and sister companies, (“RI2K LONDON” or “us” or “we” or “our/s”). The Terms and Privacy Policy constitute our obligations to each other and enable us to serve you better by telling you what rights you have regarding the use of the Platform, its Services, or its Products. We value the trust you place in us and that is why we insist your read these Terms and Privacy Policy carefully.

1. What are the Terms?

1. 1. The Terms govern your access to use (i) RI2K LONDON’s Platform, including the sale and purchase of lifestyle and fashion merchandise (“Products”) through the Platform, and (ii) any other service (“Services”) that may be provided by RI2K LONDON from time to time, through the Platform.

1. 2. You hereby understand and agree that these Terms forms a binding contract between RI2K LONDON and anyone who accesses, browses, or purchases the Products and uses the Services in any manner (“User”, “you” “your/s”) and accordingly, you hereby agree to be bound by these Terms. If you do not agree to the Terms, you are advised not to proceed with purchasing the Products or using the Services. You accept the Terms without modification. Your use of the Platform and Services would constitute acceptance of the Terms.

2. Use of the Platform:

1. 1. Age of use: 

1. Users must be 18 years of age or older to register, or visit or use the Platform, including purchase Products or Services in any manner. 
2. By registering, visiting or using the Services, you hereby represent and warrant to us that you are 18 years of age or older, and that you have the right, authority and capacity to use the Services, and agree to abide by this Terms. 
3. If a User is below 18 years of age, it is assumed that he/she is using/browsing the Platform under the supervision of his/her parent or legal guardian and that such User’s parent or legal guardian has read and agrees to the terms of this Terms, including terms of purchase of Products, on behalf of such minor User.
4. If we are made aware that a User is under the age of 18 and is using/browsing the Platform without the supervision of his/her parent or legal guardian, we reserve the right to deactivate such User’s account without further notice.

4. 2. Registration to use Platform: 

1. Users do not have to register with the Platform to make purchases. However, we may, for the purposes of identifying a User and fulfilling their order, collect certain personally identifiable information such as your first name and last name, email address, mobile phone number, postal address, other contact information, demographic profile, etc., from time to time. 
2. Users may also register themselves on the Platform. Registration on the Platform is one-time and you are required to remember your username and password and keep the same confidential. If you misplace your username and password details, you can retrieve and change the same using the “forgot username/password” option on the Platform.
3. Whether you register and create an account on our Platform, or merely purchase Products/Services without registering, our use of your data is governed by our Privacy Policy. 
4. You understand that on your registration as a User or on your purchase of Products on the Platform, you may receive text messages (including through internet-based mobile messaging) and/or emails from us on your registered mobile number and/or email address. These messages and/or emails could relate to, among other things, your registration, our acceptance or rejection of your order, payment information, Product despatch information, information pertaining to other activities you carry out on the Platform and information pertaining to the promotions that are undertaken by us (or third parties in connection with the Platform) from time to time. 

4. 3. Placing orders on the Platform:

1. When you place an order on the Platform, we will confirm receipt of the other through SMS and email ID. 
2. However, It is specifically clarified that a text message and/or an email confirming the receipt of your order is not an acceptance from us that the Product will be delivered. There may be cases as specified in clause 2.3(c) and or 5 of these Terms (User Covenants and Warranties), to modify your order. 
3. In the unlikely event that the product is listed at an incorrect price due to typographical error or an increase in price that has not been updated on this website we will not process your order and will instead alert you immediately to the actual price of the goods.  You will then have the option to proceed at this updated price.  If we do not hear back from you, we will treat this order as cancelled.
4. Our fulfilment of your order shall occur and conclude only when the Products have been despatched by us and a text message and/or email confirming such dispatch.

4. 4. Your information:

1. You agree to maintain and promptly update all data provided by you and to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current, incomplete, or if we have reasonable grounds to suspect that the information provided by you is untrue, inaccurate, not current, incomplete, or not in accordance with the terms of this Terms, we reserve the right to indefinitely suspend, terminate or block your access to the Platform, and refuse to provide you with access to the Platform in future.
2. We may disclose or transfer information provided by you as laid out in the Privacy Policy. Your acceptance of this Terms shall also be construed as an acceptance of the Privacy Policy. 
3. You hereby authorise us to declare and provide declarations to any Governmental authority on request on your behalf, including that the Products ordered by you are for personal, non-commercial use.

3. 5. Content on the Platform: 

1. The contents of Services, information, text, graphics, images, logos, button icons, software code, interface, design and the collection, arrangement and assembly of the content on the Platform or any of the other Services are our property (“RI2K LONDON Content”), and are protected under copyright, trademark and other applicable laws. You shall not modify the RI2K LONDON Content or reproduce, display, publicly perform, distribute, reverse engineer or otherwise use the RI2K LONDON Content in any way for any public or commercial purpose or for personal gain.
2. We authorise you to view and access the RI2K LONDON Content solely for identifying Products, carrying out purchases of Products and processing returns and refunds, in accordance with Clause 4 of these Terms (Cancellation, return, and refund for Products/Services) if any. We, therefore, grant you a limited, non-transferable, non-sublicensable, revocable permission license to access and use the Services. You agree This permission license does not include a permission for carrying out any resale of the Products or commercial use of the RI2K LONDON Content, any collection and use of Product listings, description, or prices, and any derivative use of the Platform or of RI2K LONDON Content.

3. Shipping of Products:

1. 1. Our team works diligently to ship orders in excellent condition, as quickly as possible.

3. 2. The orders are usually processed and dispatched in 2-3 working days once the orders are placed.

3. 3. For the safety of our customers and employees from COVID-19, our team focuses diligently on the sanitation check on every product.

4. Cancellation, return, and refund for Products/Services:

1. 1. Cancellation: 

1. For orders in India: you can cancel your order before they are processed and dispatched.
2. Orders already dispatched cannot be cancelled.

2. 2. Returns:

1. At RI2K LONDON, we take returns. This needs to be informed in 48 hours of receiving your shipment.
2. You may contact us via email at [email protected] for your return
3. We will look into the issue and respond to you within 2 working days.
4. Please ensure that the product you return is unused and the original tags are intact. The return courier charges are borne by the customer.
5. We are not liable for any returns that we were not notified about first.
6. You get a 110% store credit for your next purchase or a 90% bank transfer for your returned product cost.
7. Return, refund, and cancellation depend on the type of Product or Service, as captured in the table below, and on Products being returned without damage/stains, with the appropriate label of RI2K LONDON still attached, and in the original packaging of the RI2K LONDON (“Right Condition”):

8. If you return a Product that is not the correct product or in the Right Condition, we will not process the refund until the above criteria have been met.

5. User covenants and warranties:

1. As mandated under the provisions of Regulation 3(2) of the Information Technology. (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we hereby inform you that you are prohibited from hosting, displaying, uploading, modifying, publishing, transmitting, updating or sharing any information that:

1. belongs to another person and to which you do not have any right;
2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise harmful in any manner whatsoever;
3. harms minors in any way;
4. infringes any patent, trademark, copyright or other proprietary rights;
5. violates any law for the time being in force;
6. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
7. impersonates or defames another person; or
8. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.

2. You are also prohibited from:

1. violating or attempting to violate the integrity or security of the Platform or the RI2K LONDON Content;
2. transmitting any information on or through the Platform that is disruptive or competitive to the provision of Services by RI2K LONDON;
3. intentionally submitting on the Platform, false or inaccurate information;
4. using any engine, software, tool, agent or other mechanism (such as spiders, robots, avatars, worms, time bombs, Easter eggs, cancel bots, intelligent agents, etc.) to navigate or search the Platform;
5. attempting to decipher, decompile, disassemble or reverse engineer any part of the Platform; or
6. Copying or duplicating in any manner any of the RI2K LONDON Content.

3. You are also obligated to:

1. refrain from acquiring any ownership rights by downloading the RI2K LONDON Content;
2. read this Terms and agree to accept the terms and conditions set out therein;
3. refrain from copying or modifying the RI2K LONDON Content available on the Platform for any purpose;
4. comply with all applicable laws in connection with your use of the Platform;
5. not refuse the delivery of purchased Products except when damages and deficiencies can be identified upfront at the time of delivery; and
6. use the Products for personal, non-commercial use.

4. You warrant to us that you will comply with all applicable laws, statutes, ordinances and regulations regarding the use of the Services and any other related activities. You further warrant that you will not use the Platform in any way prohibited by terms contained in this Terms or under applicable law.

5. You agree and affirm that you assume all risks, liabilities, and consequences if your account has been accessed illegally or without authorisation through means such as hacking and if through such unauthorised access, a purchase of Products has been made through the Services. It is specifically clarified that payments of monies towards any Products purchased through the Services by unauthorised or illegal use of the your account shall entirely be borne by you.

6. We may, at any time and without having to service any prior notice to you: (i) upgrade, update, change, modify, or improve the Services or a part of the Services in a manner we may deem fit, and (ii) change the contents of this Terms in substance, or as to procedure or otherwise; in each case which will be applicable to all Users. You agree that this is in the fairness of things given the nature of the business and its operations and you will abide by them. We will communicate such amendment/upgrade/improvement to you. You agree and affirm that your continued use/access of the Platform shall be construed as your consent to the same.  

7. You agree and affirm that, at all times, we reserve the right to limit the quantity of items in, or cancel an order prior to dispatch. We will intimate you of the change in quantity, and may offer you the opportunity to cancel the order. 

6. Our disclaimers, representations, and warranties:

1. 1. Disclaimers:

1. We provide visual representations on the Platform including graphics, illustrations, photographs, images, videos, charts, screenshots, info graphics and other visual aids, as means to assist the Users in identifying the Products of their choice. While reasonable efforts are made to provide accurate visual representations, we disclaim any guarantee or warranty of exactness of such visual representation or description of the Products. The appearance of the Product when delivered may vary for various reasons.
2. All orders placed by Users on the Platform are subject to the availability of such Product, our acceptance of your order and your continued adherence to the terms of these Terms. In addition to these Terms, you shall also ensure that you are in compliance with the terms and conditions of the third parties namely Razorpay, Facebook, Instagram etc. It is hereby clarified that we will not be held liable for any transaction between you and Razorpay. While we shall make reasonable endeavours to maintain high standards of security and shall provide the Services by using reasonable efforts, we shall not be liable for any interruption that may be caused to your access or use of the Services.

7. Warranties and representations:

1. Access to and registration on the Platform is free of cost. We reserve the exclusive right to, at its sole discretion, modify/amend any of its Terms to include a fee on access and use of the Platform, or for use of any new service introduced by us. We will communicate such change/amendment to you. You agree and affirm that your continued use/access of the Platform shall be construed as your consent to such amendment/modification.
2. The Services included on or otherwise made available to the Users through the Platform are provided on an “as is” and “as available” basis without any representations or warranties, express or implied, except if otherwise specified in writing. We do not covenant or warrant that the Services will be made available at all times the RI2K LONDON Content available on the Platform is complete, true, accurate or non-misleading; and the Products are of specified merchantability, merchantable quality and fit for use for a particular purpose.
3. Communications between us: Any communication from us shall be sent only to your registered mobile number and/or email address or such other contact number or email address that you may designate, for any particular transaction. You shall be solely responsible to update your registered mobile number and/or email address on the Platform in the event there is a change. Further, we may also send you notifications and reminders with respect to scheduled deliveries of the purchased Products. While we shall make every endeavour to share prompt reminders and notifications relating to the delivery of purchased Products with you, we shall not be held liable for any failure to send such notifications or reminders to you.

8. Third Party Information

1. All information in relation to third parties as available on the Platform (collectively referred to as “Third Party Information”) is provided solely for your reference. We are not endorsing the Third Party Information and is not responsible for any errors and representation nor is it associated with it and you shall access the Third Party Information at your own risk.
2. Further, it is up to you to take sufficient precautions to ensure that whatever links you select, whether from the Platform, or other Services, is free of such items such as, but not limited to, viruses, worms, Trojan horses, defects and other items of a destructive nature.

9. Intellectual Property Rights

1. All the intellectual property used on the Platform by us, including the RI2K LONDON Content, shall remain the property of us, our parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors, sister companies or of any third party hosting such intellectual property on the Platform. Except as provided in this Terms, the materials may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means, without our prior express written permission or, its parent company, group companies, subsidiaries, associates, affiliates, suppliers, vendors, sister companies or any third party hosting such material on the Platform, as the case may be.

2. The intellectual property links of third-party namely Razorpay, Facebook, Instagram etc on our Platform (“Other Content”) may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means, without our prior express written permission. 

3. If you believe that your intellectual property rights have been used in a way that raises concerns of infringement, please write to us at [email protected] and let us know of your concerns.

10. Limitation of liability

1. You acknowledge and undertake that you are accessing the Services and purchasing the Products at your own risk and that you are using prudent judgment before placing an order for a Product or availing any Services through the Platform. We shall, at no point, be held liable or responsible for any representations or warranties in relation to the Products. Refund of the price paid for the purchase of a Product or replacement thereof shall be governed by the Clause 4 of these Terms (Cancellation, return, and refund for Products/Services) which may be accessed here.

2. We do not provide or make any representation, warranty or guarantee, express or implied about the Platform, Products or the Services, and all implied warranties under law or contract are to the maximum extent possible hereby disclaimed.

3. Our maximum aggregate liability, in respect of all Services provided, and all transactions undertaken by the User by using the Services, shall be limited to a maximum of INR 1,000 (Indian Rupees one thousand only).

11. Indemnity

You hereby agree to indemnify and hold us and our affiliates, officers, directors, employees, consultants, licensors, agents and representatives harmless from any and all claims, losses, damages, and/or costs (including reasonable attorney fees and costs) arising from (i) your access to or use of the Services or Products, (ii) violation of this Terms, (iii) infringement, or infringement by any other user of your account with us, (iv) action or inaction on behalf of our third party affiliates, manufacturers, vendors, suppliers and logistic partners in providing services; and (v) infringement of any intellectual property or other right of any person or entity. We shall notify you promptly of such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage or cost.

12. Grievance Officer

For any issue related to your use of the Platform, including purchase, cancellation, returns, or refunds, of Products/Services, please contact our grievance officer at [email protected]  

13. Severability

If any provision of this Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision and the remaining part of such provision and all other provisions of this Terms shall continue to be in full force and effect.

14. Dispute Resolution and Governing Law

1. This Terms and any contractual obligation between us under this Terms shall be governed by the laws of India, subject to the exclusive jurisdiction of the courts at Kolkata.
2. All disputes will be subject to arbitration at Kolkata in accordance with the Arbitration and Conciliation Act, 1996. The arbitration proceedings shall be conducted in the English language. We shall be entitled to each appoint 1 (one) arbitrator, and the 2 (two) arbitrators so appointed will jointly appoint the 3rd (third) arbitrator.
3. Arbitration awards shall be reasoned awards and shall be final and binding on us and shall be enforceable in any court of competent jurisdiction.

15. Waiver

Our failure to enforce any provision of this Terms or respond to a breach by a User or User shall in no way imply a waiver of our right to subsequently enforce any provision of the terms of this Terms or to act with respect to similar breaches by a User or User.

16. Notices

All notices and communications shall be in writing, in English and shall be deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent by email [email protected]

17. Assignability

We may assign or delegate these Terms, in whole or in part, to any person or entity including its subsidiaries, or affiliates at any time with or without your consent. You may not assign or delegate any rights or obligations under the Terms, without our prior written consent, and any unauthorized assignment and delegation by you is void.

18. Term, termination, and cancellation of your User account:

1. Term: These Terms will be valid and will continue to be in force until terminated.  
2. Deactivating your User account: 

1. You may deactivate your User account by emailing us at [email protected] 
2. If we see no activity from your User account for a period of 365 days, we reserve the right to deactivate your User account. 

3. Termination of your User account:  

1. We have the right to suspend or terminate your access to all or any part of the Platform at any time, with or without cause, with or without notice, effective immediately. We reserves the right to refuse service to anyone for any reason at any time. You may terminate your User account and these Terms at any time by using the options provided on the Platform or by emailing us at [email protected]
2. We reserve the right to terminate its Services provided to you in the event of breach of any terms contained in this Terms, misrepresentation of information, any unlawful activity or if we are unable to verify or authenticate any information you submit to it.
3. The User may terminate this Terms at any time, provided that the User discontinues any further use of the Platform or Services.

4. Consequences of termination of your User account:  

1. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, per our Privacy Policy. 
2. It is specifically clarified that any termination of this Terms by a User shall not cancel the User’s obligation to pay for a Product purchased on the Platform, or any other obligation which has accrued, or is unfulfilled and relates to the period, prior to termination.

5. Any provision of this Terms which imposes an obligation or creates a right that by its nature will be valid after termination or expiration of this Terms shall survive the termination or expiration of this Terms.

19. Survival of clauses

Clause 6 (Our disclaimers, representations, and warranties), Clause 9 (Intellectual Property), Clause 10 (Limitation of Liability), Clause 11 (Indemnity), Clause 12 (Grievance officer), Clause 14 (Governing law and dispute resolution), Clause 17 (Assignability), Clause 18 (Term, Termination, and Cancellation), and this Clause 19 (Survival of clauses), shall survive the termination or cancellation of these Terms.